About Baptist Heating & Air
Family-owned. Faith-driven. Serving Central Indiana for over 20 years.
Family-owned. Faith-driven. Serving Central Indiana for over 20 years.
Family Oriented. Faith-driven. Indianapolis HVAC since 2003.
Rob is the grandson of Myron Horton (Horton's Welding Service, south-side Indianapolis) and Robert Wiggington (Union Ironworker). Both were perfectionists, mechanics, carpenters, gardeners — they could fix about anything. One was a staunch Republican, the other a staunch Democrat, and they drew the good stuff out of each other. One saved everything; the other shared everything. That's the background this business comes from.
Rob personally oversees every job Baptist Heating & Air takes on. The faith identity isn't incidental — we believe our work is a reflection of our character before God and our community, and that shapes what we won't do: sell something you don't need, tell you a system is dead when it isn't, or send someone to your home who hasn't been background-checked.
Our technicians don't work on commission. They're paid for their skill and service, not their sales numbers.
Companies exist for the benefit of their community, not just for profit. There was a day when the milkman took an elder's trash out, when buyer's remorse wasn't routine. We try to operate that way: show up when we say we will, do the work right, don't leave until it's done.
When other companies tell a customer their system is "shot," we give them options based on a systematic approach instead of opinion. We stray from the grey.
In 2012 we made a deliberate decision to carry one brand exclusively — still USA-assembled, in-house compressors, 10-year warranty. The full story (the Carrier/Bryant move out of Indianapolis, Consumer Reports data, 14 years of in-field reliability) is on our equipment page and in this post.
We've partnered with local churches on food drives, prayed for customers through difficult seasons, and tried to be the kind of business that makes the neighborhood better. The Good News Food Drive, our church community, our neighbors — they're part of why we do this. If you're a family in need and your heat or cooling is out, call us. We'll do what we can.
Free Second Opinion — Got a quote from another company? We'll give you our honest, independent read on any system replacement recommendation. No pressure. No obligation.
"We won't sell you something you don't need. We won't tell you a system is dead when it isn't. We won't send someone to your home who hasn't been background-checked."
— Rob Horton, Owner
Not "100% satisfaction" — everyone says that. These are the specific commitments we make to every customer, every job.